Privacy Policy
Last updated: January 22, 2026
Introduction
At Zyplex (operated by Zertain), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our products and services, or interact with our website at zyplex.com.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when you:
- Register for an account or request a demo
- Contact us via the website or email
- Subscribe to our newsletter
- Use our products and services
This may include your name, work email, phone number, company name, job title, and other business-related information.
Usage Data
We automatically collect certain information when you access our services — including IP address, browser type, device information, pages viewed, and usage patterns. This helps us understand how our services are used and improve the experience.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process enquiries and schedule demonstrations
- Respond to your questions and provide customer support
- Send technical notices, updates, and security alerts
- Communicate about products, services, and relevant updates
- Analyse usage patterns and optimise user experience
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations and enforce our terms
Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors who perform services on our behalf (e.g. hosting, analytics, email delivery).
- Business Transfers: In connection with a merger, acquisition, or sale of assets, where your data may be transferred as a business asset.
- Legal Requirements: When required by applicable law, court order, or to protect the rights, property, or safety of Zertain or others.
- With Your Consent: When you have explicitly authorised us to share your information.
Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information.
- Portability: Request transfer of your data to another service.
- Objection: Object to certain processing of your personal information.
- Withdraw Consent: Withdraw consent where processing is based on consent.
To exercise any of these rights, contact us at support@zertain.in.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate our services and analyse usage. You can instruct your browser to refuse all cookies or alert you when cookies are being sent. Note that some parts of our services may not function correctly if cookies are disabled.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have done so, please contact us immediately and we will delete that information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and revising the "Last updated" date. We encourage you to review this page periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy, please reach out: